Business Process Services
Your business may have many repetitive jobs and processes that take up a lot of time and expense, distracting your people from spending time on key business tasks or costing your organization unnecessarily in terms of requiring your team to spend time on non-business processes. Xilligence has the resources to help with these routine tasks as well as the technology to automate processes so that they can be delivered faster and at a lower budget
Services Offered
- Process Automation
- Data Validation
- Data Entry
There can be multiple areas where process outsourcing and process automation can be applied, including:
- Customer management
- Sales & marketing automation
- Supply chain
- Inventory control
- Administration
The Xilligence Design Process
Process Automation
Businesses can often have several internal processes that operate independently without communicating with each other. A prime example of this is customer support processes that do not interface with CRM processes. This lack of communication can result in extensive manual intervention and slow down timely customer engagement. Xilligence offers a solution to this problem by connecting systems or processes and allowing data to flow seamlessly between disparate systems using RPA or other means of automating data services.
DATA VALIDATION
Making sure that data is accurate or complete is vital for businesses, especially those with key data processes based on high amounts of user input such as insurance or banking. Data validation can be a manual process with dedicated teams that are trained for these tasks or can be technology driven such as using AI/ML technologies with computer vision for text and image processing.
DATA ENTRY
Many processes or services need the human touch and cannot be automated but are still very process-driven such as customer support or data entry services that require human intelligence and knowledge. Xilligence builds specialized data entry teams that are extensively trained on your company’s business processes and can take the burden off of your internal teams. We help with data entry processes that may be infrequent, part-time or temporary work for your own people, especially those who leave for other positions, and keep a dedicated knowledge base for your organization.
